Frequently Asked Questions

Everything you need to know about Kashees Cosmetics and your orders.

What is the estimated delivery time for my order?

Standard shipping typically takes 3-5 business days within major cities and 5-7 business days for remote areas. You will receive a tracking number via email once your order has been dispatched.

Are Kashees Cosmetics products suitable for sensitive skin?

Yes, our products are formulated with high-quality ingredients designed to be gentle on the skin. However, we always recommend performing a patch test on a small area before full application.

What payment methods do you accept?

We accept various payment methods including Credit/Debit cards (Visa, Mastercard), Bank Transfers, and Cash on Delivery (COD) for eligible locations.

Can I return or exchange a product if I am not satisfied?

Due to hygiene reasons, we only accept returns or exchanges if the product received is damaged, defective, or incorrect. Please contact our support team within 24 hours of delivery to initiate a claim.

How can I track my order status?

Once your order is shipped, you will receive an SMS and email notification containing a tracking link. You can also visit our 'Track Order' page and enter your order ID for real-time updates.

Are your makeup products cruelty-free?

Yes, Kashees Cosmetics is committed to ethical beauty. We do not test our products on animals at any stage of the production process.